{"id":230581,"date":"2026-11-13T17:59:12","date_gmt":"2026-11-13T17:59:12","guid":{"rendered":"https:\/\/quixnet.net\/wpinstance\/microsoft-services-hit-by-major-outage-across-the-world-nbc-news\/"},"modified":"2026-11-13T17:59:12","modified_gmt":"2026-11-13T17:59:12","slug":"microsoft-services-hit-by-major-outage-across-the-world-nbc-news","status":"publish","type":"post","link":"https:\/\/quixnet.net\/wpinstance\/microsoft-services-hit-by-major-outage-across-the-world-nbc-news\/","title":{"rendered":"Microsoft services hit by major outage across the world – NBC News"},"content":{"rendered":"

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A massive global outage impacting more than a dozen Microsoft cloud services<\/a>, including Outlook email and Teams messaging stretched into Friday as the tech giant struggled to restore the service, which is critical to the day-to-day functions of governments, schools and businesses around the world.
Starting around 12:50 p.m. ET Thursday, <\/strong>Microsoft began warning users of its products on social media that it was \u201cinvestigating reports of users experiencing issues accessing Exchange Online,\u201d its cloud email service.
By the time workers were arriving at the office on Friday morning, Microsoft said it was still working on the problem.
Microsoft said in its latest update about 7 a.m. ET that it was seeing \u201cencouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. \u201c
It added that \u201cNorth America is also improving; however, some users may still experience intermittent issues as recovery actions continue.\u201d
Hours earlier the tech giant had warned that attempts \u201cto improve serviceability\u201d were \u201cnot taking as expected,\u201d it said in an update on X overnight<\/a>.
Some on the social media platform derided the technical responses, or hoped email would be down Friday for a possible day off.
There are few products as pervasive inside global companies as Outlook email.
Email traffic to many of the tech giant\u2019s 450 million users came to a halt around midday, with email programs freezing and crashing, and mobile devices unable to refresh inboxes or send messages.
The problems also affected Microsoft\u2019s non-commercial consumer products, according to a notice on its website. \u201cThis issue impacts Outlook.com, OneDrive, OneNote To Do, Teams, and Microsoft 365 for the web.\u201d
Throughout the day the problems spread. As of 11 p.m. ET on Thursday, Microsoft\u2019s online status pages said its corporate services Exchange Online, Copilot, Microsoft Planner, Sharepoint, Microsoft To Do, Windows 365, cloud printing services, and mobile device management programs were all experiencing issues.
The problem caused chaos in workplaces around the world. At one, truck manufacturer Workhouse Group, it forced the company to delay its earnings report which was set to be released on Thursday afternoon.
In a statement, Workhorse said: \u201cThe rescheduling is due to business disruptions caused by the global Microsoft outages taking place today.\u201d
The Los Angeles County Medical Examiner\u2019s Office, the L.A. County Sheriff\u2019s Department and other government agencies in California said their communications were impacted by the outage, NBC Los Angeles reported<\/a>. In Washington, email services at federal agencies and on Capitol Hill were impacted.
In Colorado, the Arapahoe County Sheriff\u2019s Office said the outage was affecting online bond payments for people being held in its detention facility. \u201cUntil Outlook email is restored, anyone needing to post bond for immediate release must do so in person at the jail,\u201d it said on social media<\/a>.
Throughout most of the day, Microsoft has said it has been working on the issue. By 2:50 p.m. ET, the company wrote on social media that it was \u201ctesting a configuration change\u201d to its cloud servers in order to try to restore services.
By 4:40 p.m. ET, the company said it was restarting \u201caffected servers to return them to service.\u201d
Microsoft explained a few minutes later in another post on X that a \u201ccore process on affected servers is becoming overwhelmed, causing capacity loss.\u201d
The company also said it was \u201cshifting traffic\u201d around in order to relieve overwhelmed servers that remained online.
But then not long after, the company again said, \u201cThe servers we returned to service can become unresponsive again once they receive traffic; we\u2019re analyzing diagnostic data to determine what\u2019s triggering the behavior.\u201d
The updates continued into the night. At 11:36 p.m., Microsoft said it its efforts to improve server stability were ongoing, but that while it was \u201cobserving partial recovery across regions in which we\u2019ve applied these adjustments\u201d that didn\u2019t result in \u201csustained recovery.\u201d
NBC News attempted to reach Microsoft representatives through multiple phone numbers listed on the company\u2019s press releases and through a phone number to its investor relations department, however the company has not commented in response.
An email sent to a public relations firm that represents Microsoft from a personal non-Outlook or Microsoft based email address quickly bounced back, with an error message reading that the server was \u201cunavailable or unable to receive mail.\u201d
In a statement to Bloomberg News<\/a>, a Microsoft spokesperson said: \u201cWe appreciate our customers\u2019 patience while we work to restore services as soon as possible.\u201d
Major outages, such as Microsoft\u2019s, are not unprecedented but have become increasingly rare. In 2024, a glitch with a security program led to Windows devices around the world freezing, causing them displaying Microsoft\u2019s well-known \u201cblue screen of death\u201d error. That issue brought airlines, companies, and critical systems to a halt.
Some of Microsoft\u2019s other critical cloud services, such as its Azure cloud computing platform, that powers many websites and apps, remained online and did not have any additional issues.
© 2026 NBCUniversal Media, LLC<\/p>\n

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