{"id":168782,"date":"2025-10-20T19:13:02","date_gmt":"2025-10-20T19:13:02","guid":{"rendered":"https:\/\/quixnet.net\/wpinstance\/still-significant-errors-for-some-services-after-outage-amazon-says-but-underlying-problem-fixed-bbc\/"},"modified":"2025-10-20T19:13:02","modified_gmt":"2025-10-20T19:13:02","slug":"still-significant-errors-for-some-services-after-outage-amazon-says-but-underlying-problem-fixed-bbc","status":"publish","type":"post","link":"https:\/\/quixnet.net\/wpinstance\/still-significant-errors-for-some-services-after-outage-amazon-says-but-underlying-problem-fixed-bbc\/","title":{"rendered":"Still 'significant errors' for some services after outage, Amazon says, but underlying problem fixed – BBC"},"content":{"rendered":"

Amazon Web Services says it has fixed the underlying problem that has disrupted many of the world's biggest websites and apps, but a full recovery will take some more time
Some US users are reporting fresh problems<\/a>, with the outage hitting financial apps and media sites <\/a>
Snapchat, Duolingo and Zoom were among those hit. But several major sites say they are now back online, including Roblox, Fortnite and Lloyds Banking Group
Platform outage monitor Downdetector says it has seen more than 6.5 million reports globally, affecting more than 1,000 companies
There aren\u2019t many alternatives to AWS – operating on that vast scale is an enormous logistical challenge, writes the BBC's Zoe Kleinman<\/a>
How have you been affected? Get in touch<\/a>
Edited by Jamie Whitehead and Caitlin Wilson, with technology correspondent Lily Jamali in San Francisco
Though Amazon Web Services (AWS) has said it has fixed the underlying issue that has disrupted numerous apps and websites today, some users are still reporting issues.
Downdetector now says users have been reporting issues with Grok, Lyft, Claude AI, Hulu and Reddit in updates posted on its X account., external<\/span><\/a>
It's unclear if the recent issues are related to the AWS outage.
As we've been reporting, Downdetector says it has seen more than 6.5 million reports globally, affecting more than 1,000 companies, since the start of the outage.
\"\"<\/span><\/span>Sakshi Venkatraman<\/strong>
Reporting from New York<\/span>
I\u2019m embarrassed to admit how much I rely on rideshare apps, and my commute to join this page hit a roadblock this morning when I called a Lyft – in Texas where I got an early flight before work – and no cars were detected.
Lyft was one of the many apps affected by today\u2019s outages, with service going out for thousands of users and drivers.
Despite scheduling my ride the night before, the app delayed me by nearly an hour, showing an eerily empty map devoid of the normal little cars buzzing around in the screen.
When I finally got a match, the Lyft driver told me he had several rides scheduled that morning that were ultimately cancelled.
He woke up at 04:00 to make the pickups \u2013 but the app didn\u2019t let him accept any rides, he told me.
\"\"<\/span><\/span>Lily Jamali<\/strong>
North America technology correspondent<\/span>
Amazon Web Services says the underlying problems that caused today\u2019s outage are fixed. Now the blame game has begun.
One computer science expert says some of the responsibility rests with the companies who use AWS.
\u201cCompanies using Amazon haven\u2019t been taking enough adequate care to build protection systems into their applications,\u201d says Ken Birman, a computer science professor at Cornell University in New York.
Outages like the one on Monday occur all the time, although not always at this scale.
Birman tells the BBC that app developers should take care to invest in backing up mission-critical applications that live in the cloud.
\u201cWe know how to make these systems stronger, and we know how to do it securely,\u201d Birman says.
The question of responsibility could well land in the courts.
More than a year after the massive CrowdStrike outage, Delta Airlines is still wrangling with the company to recover more than $500m in losses.
Even after CrowdStrike had fixed the issue, the airline said it had to manually reset 40,000 servers, leading to major flight delays over several days.
Given how integrated these systems are, determining fault isn't always straightforward.
\"\"<\/span><\/span>Madeline Halpert<\/strong>
US Reporter<\/span>
Amazon – the e-commerce platform \u2013 has been a victim of its company's web services outage too.
I've tried to purchase several items on the e-commerce platform today, but each time, I get a message that "something went wrong on our end", often accompanied by a photo of a cute dog.
On Downdetector, thousands of people have reported issues with the site, although the number seems to be decreasing since a peak of problems around noon US time.
People are experiencing issues with Amazon's Alexa products too.
We are hearing now that some customers have been able to make purchases on Amazon in the last few moments.
After today's Amazon Web Services outage impacted many of the world's biggest businesses, some customers might be asking whether they can take legal action for any disruption they might have suffered.
Henna Elahi, a senior associate at Grosvenor Law in London, explains that whether money can be recovered will depend on "several factors", including the contracts between the various parties and the severity of the outage.
For instance, banking apps are among those that saw thousands of reports of issues.
And, with users unable to make payments, this might have meant customers failed to complete purchases and breached contracts of their own.
"This may very well lead to customer complaints and attempts to recover any loss caused by the outage from the business," Elahi explains.
In the US, users are reporting issues with a variety of websites.
People are having trouble sending and receiving payments on the platform Venmo.
Coinbase, the largest US cryptocurrency exchange, has been having issues with its services since 03:00 EST (08:00 BST).
And trading app Robinhood, as well as language learning company DuoLingo, also appear to be experiencing technology problems.
Several media organisations were hit by the outage too, including the Wall Street Journal and the New York Times.
Starbucks has confirmed its app experienced disruptions earlier in the day but says it is now working again.
"I can confirm that our mobile order ahead app and pay features are all operating normally," a spokeswoman for the company says. "We experienced very limited interruption and were back up and running quickly."
We have asked the company if the disruption was linked to the AWS outage.
More than 1,800 people reported issues with the mobile app earlier in the day, according to outage monitor Downdetector.
A line chart by the monitor now shows a steep decline in user reports since 12:00 BST.
\"\"<\/span><\/span>Alex Emery<\/strong>
BBC News<\/span>
Tonia from Dalry, North Ayrshire, says she is missing \u00a350 after transferring money to her partner this morning.
She says she doesn't have a bank card so usually transfers money and uses her partner's card to withdraw cash.
"We went to withdraw \u00a315 but it got declined," she says. Tonia transferred another \u00a310 – hoping it was a one off error. But she found that the money was still not there.
As we reported earlier<\/a>, Lloyds banking group has said all its systems, including online banking for the Bank of Scotland are now up and running.
But Tonia's partner is still waiting for the transaction to complete, with the bank telling them they are trying to resolve the issue "as quickly as they can".
"What an inconvenience this is causing. We have a baby who needs formula," she continues.
Liv McMahon<\/strong>
Technology reporter<\/span>
As we've been reporting, many of the larger sites impacted by today's issues appear to have recovered.
Two of the platforms that were hit are gaming giants Roblox<\/b> and Fortnite<\/b>, which both boast millions of daily players.
They both updated gamers earlier to say they're back up and running.
Tom Gerken<\/strong>
Technology reporter<\/span>
At 08:00 BST this morning, reports started flooding in of problems accessing a few apps. By 09:00, it was apparent this had turned into quite a big deal.
We know now that the culprit was something called \u201cDNS resolution\u201d not working properly at Amazon Web Services.
In simple terms, it all comes down to the bit of tech which lets a computer understand what we mean when we see a url like bbc.co.uk.
But the reason it had such a big impact is simply that a massive amount of companies rely on Amazon working properly.
Downdetector told the BBC it had received reports stating more than 1,000 companies were facing problems.
The question now is – will some of these companies look to alternatives?<\/p>\n

\"\"<\/span><\/span>Natalie Sherman<\/strong>
New York business reporter<\/span>
The outage at Amazon may have caused massive disruption for businesses around the world. But investors don't seem to believe it will dent perception of the firm over the long term.
In morning trading in New York, the company\u2019s share price rose about 1%. That was in line with gains seen across the wider market.
By contrast, when cybersecurity firm Crowdstrike sent out a corrupted software update last year, leading to wider disruption, its shares responded by sinking more than 10%.
\"\"<\/span><\/span>Shiona McCallum<\/strong>
Technology reporter<\/span>
With a third of the internet relying on Amazon Web Services, it's easy to see how even a small error can have such a dramatic knock-on effect on apps and sites across the world.
And with much of our lives being online these days, the pressure on cloud services is only increasing all the time.
The relative frequency of these events is highlighting the fragility of these systems.
There will no doubt be questions over resilience and bolstering these systems in the coming days and weeks.
The internet is an intricate network of servers, databases, storage and software. But what option do businesses have but to rely on these big tech giants when they dominate the markets so heavily?
Rozina Sini<\/strong>
BBC News<\/span>
Katie Eade is an online tutor from Derby who teaches students with additional needs or those struggling with their confidence over Zoom.
But the outage this morning has caused "big problems", she says adding that it's left students "very confused".
"I cannot afford to be paying for multiple services just in case they don't work," she says.
Whilst reaping the benefits of technology through her tutoring that operates solely online, Eade still has her reservations.
"Tech companies say they can keep up and make big promises of what they can do, but days like today do make me think how true that is."
Tom Gerken<\/strong>
Technology reporter<\/span>
Amazon is now reporting "significant" errors for some services.
But it looks like most of the issues are affecting those in the US this time round. Thousands of people have reported issues using many services in the country as of 15:30 BST, including the payment provider Venmo, rewards app Fetch and shopping tool Instacart.
Meanwhile in the UK it does not all seem to be working properly – we have seen some issues still remain when searching on Pinterest\u2019s app, while Duolingo now appears offline and says it is experiencing a \u201cmaintenance break\u201d.
Just when it looked like things were getting better, too.
More than 1,800 people have reported issues with Starbucks's mobile app, according to outage monitor Downdetector.
The coffee company allows users to order drinks or get reward points through its app.
A line chart on the Downdetector site shows a sharp spike, external<\/span><\/a> in reports at around 12:00 BST.
It's unknown if this is linked to the Amazon outage, or if it is unrelated.
We have reached out to Starbucks for comment.
Emer Moreau<\/strong>
Business reporter<\/span>
A spokesperson for Lloyds Banking Group has confirmed that all its systems \u2013 including online banking for Halifax and Bank of Scotland \u2013 are now running as normal.
Tom Gerken<\/strong>
Technology reporter<\/span>
Reports of the outages first emerged at 08:00 BST. Now we\u2019re well past 15:00 BST and there are still problems – though lots has been done.
Many sites and services are working properly now, though reports are still coming in for some.
Amazon\u2019s latest update says the firm has \u201capplied multiple mitigations\u201d but it is still seeing errors \u201cfor new EC2 instance launches\u201d.
Basically, that means the virtual computers we told youabout earlier still aren\u2019t working properly.<\/a>
But the main problem which took down so many apps and services today has been fixed.
Cameron is a trainee accountant from London and has spent four hours online today trying to pay for his vital accountancy exams on a webpage that keeps crashing.
\u201cFor me, it hasn't just been an inconvenience, it's temporarily stopped my career progress,\u201d he says.
The exams are due to be sat in December, have a short booking window and involve waiting in a virtual queue for a slot.
\u201cHonestly, it feels surreal that a failure in a massive cloud network can have such a direct and scary impact on my actual job. If I can't book these exams in time, my entire ACA timeline will be massively delayed.
\u201cThat means serious trouble for my job role, my professional standing at my firm, and my future earning potential,\u201d he says.
A cloud sharing company boss says today is a "bad day" for Amazon.
Matthew Prince's business Cloudflare uses cloud-based software to help websites and apps connect and remain secure.
Speaking to Radical with Amol Rajan on BBC Radio 4, Prince says that although there are "amazing things" about relying on cloud sharing technology, "if you have an outage like this it can take down a lot of services we rely on.
\u201cSome of the companies were able to stay online, but that comes with complexity and cost and not everyone makes those decisions," he adds.
Ultimately though, Prince says, today's Amazon outage "is not a big deal".
Instead, the tech boss says he's worried about "governments intentionally taking the internet offline".
"If that gets normalised that's a bigger risk to the internet," he explains.
Copyright \u00a9 2025 BBC. The BBC is not responsible for the content of external sites. Read about our approach to external linking.<\/a><\/p>\n

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Amazon Web Services says it has fixed the underlying problem that has disrupted many of the world's biggest websites and apps, but a full recovery will take some more timeSome US users are reporting fresh problems, with the outage hitting financial apps and media sites Snapchat, Duolingo and Zoom were among those hit. But several […]<\/p>\n","protected":false},"author":1,"featured_media":168783,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-168782","post","type-post","status-publish","format-standard","has-post-thumbnail","category-world","entry"],"_links":{"self":[{"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/posts\/168782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/comments?post=168782"}],"version-history":[{"count":0,"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/posts\/168782\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/media\/168783"}],"wp:attachment":[{"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/media?parent=168782"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/categories?post=168782"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/quixnet.net\/wpinstance\/wp-json\/wp\/v2\/tags?post=168782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}