- Consumer complaints to Transportation Department about airlines have skyrocketed during coronavirus pandemicThe Washington Post
- DOT warns airlines – again – to issue refunds for canceled flights after receiving 25,000 complaintsUSA TODAY
- DOT again warns airlines over ticket refunds after ‘unprecedented’ surge in complaints during pandemicCNBC
- Journal Times editorial: Airlines show no gratitude to American taxpayers who flyJournal Times
- DOT warns airlines, for a second time, for not issuing refunds for canceled flightsFox News
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