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Bank of America systems appear to have encountered a problem on Friday with thousands of customers sharing that they’re facing issues. As per Downdetector, the total number of customers facing problems stand at over 3,000 at the time of writing.
Several users commented to the Downdetector page to express their frustrations. “Logging in shows previous days balances. Can’t transfer or Zelle,” one person said. Another added, “Balance on the mobile app is showing the previous business day and calling tells me I have a 0 balance.”
Yet another stated, “I’m able to login, but it warns that balances don’t include any of today’s activity, is only current up to end of last business day.” One person even said that debit and credit cards of Bank of America were not working in Virginia, as of November 7, 6 pm ET.
An individual claimed that the message from Bank of America they could see, read: “Temporarily unable to display some accounts and/or latest balances We’re working to resolve this issue quickly.”
As per Downdetector, most people were facing issues with mobile banking, and areas affected include Houston, Dallas, Los Angeles, and Chicago. As per the site, users have been reporting issues since 7:17 pm EST.
The Bank of America outage drew varied reactions on X. One person, understandably angry, commented “Bank of America needs to fix this problem expeditiously.”
Yet another said, “hi is there an issue with the Bank of America network I keep getting a temporary network unavailable and it’s says y’all are working on it. Let me know.” Another person shared a photo of an individual sitting among cables, captioning it “Bank of America mood.”
Customer care number; how to fix login issues
For those who have existing numbers with Bank of America, they accept calls made through relay services. One has to dial 711, and keep the account number ready. For those seeking to know about deposit accounts and accessible banking services, one has to dial 800-432-1000.
As per Bank of America, there are some quick ways to fix login issues. One is to try and change the password. If it expires, due to not meeting security standards, then a new password is needed before logging in. They have also asked users to check the password requirements – it should be of 8 characters, with 1 uppercase and 1 lowercase letter, along with 1 number.
Another possible fix is to check if the right user ID is being entered. Sometimes the user ID needs to be deleted and manually entered, as per the site. Some other things users can try are to see if stored passwords are outdated, or delete stored credentials and try logging in again. However, given that this issue seems to be on the bank’s end, it is unlikely that these fixes will solve the problem.