- Can Southwest Airlines Buy Back Its Customers’ Love?The Wall Street Journal
- A bride missed her own wedding, lost thousands and spent New Year’s alone after Southwest canceled her flightmsnNOW
- Southwest cancellations snarl holiday travel plansAP Archive
- Opinion | The Shameful Open Secret Behind Southwest’s FailureThe New York Times
- Lewis: Regulation is not the solution to Southwest’s unravelingVail Daily